Contact Support Frequently Asked Questions

Question 1

How quickly will I receive a response to my inquiry?

Accepted Answer

We aim to respond to all inquiries within 24 hours during business days (Monday-Friday). For urgent technical issues, we typically respond within 4-6 hours. Weekend inquiries are addressed on the next business day.

Question 2

What information should I include when contacting support?

Accepted Answer

Please include your account email (if applicable), a detailed description of your issue or question, any error messages you're seeing, and screenshots if relevant. The more information you provide, the faster we can help resolve your issue.

Question 3

Can I schedule a phone consultation for interior design advice?

Accepted Answer

Yes! We offer phone consultations for interior design guidance. Please use the contact form above and select 'Interior Design Help' as your inquiry type. Include your preferred time slots and we'll coordinate a call with one of our design experts.

Question 4

How do I report a technical issue or bug?

Accepted Answer

For technical issues, please use the contact form and select 'Technical Support' as your inquiry type. Include details about what you were doing when the issue occurred, your browser/device information, and any error messages. You can also email us directly at hello@interiocentral.in.

Question 5

I'm interested in becoming a designer on your platform. How do I apply?

Accepted Answer

We'd love to have you join our designer community! Please use the contact form and select 'Designer Application' as your inquiry type, or visit our 'Become a Designer' page. Include your portfolio, experience details, and any relevant certifications.

Question 6

Do you offer partnerships or business collaboration opportunities?

Accepted Answer

Yes, we're always open to partnerships with interior design firms, furniture brands, and related businesses. Please contact us using the 'Partnership/Business' inquiry type or email hello@interiocentral.in with your proposal.

Question 7

Can I visit your office for an in-person consultation?

Accepted Answer

Absolutely! We welcome in-person visits to our Bahraich office. Please schedule an appointment in advance by calling us or using the contact form. Our address is Bazdaripura, Bahraich, Uttar Pradesh - 271801, India.

Question 8

What languages do you provide support in?

Accepted Answer

We provide support in English and Hindi. Our customer service team is fluent in both languages to better serve our Indian customer base. Please feel free to communicate in whichever language you're most comfortable with.

Question 9

How do I delete my account or request data removal?

Accepted Answer

For account deletion or data privacy requests, please contact us with 'Technical Support' as your inquiry type and mention 'Account Deletion' in your subject line. We'll process your request within 7 business days in accordance with our privacy policy.

Question 10

Do you have a physical showroom or design center?

Accepted Answer

Currently, we operate as a digital platform connecting homeowners with designers. However, many of our verified designers have their own showrooms and design centers. We can help connect you with designers in your area who have physical locations.

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